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Terms and Conditions

Welcome to Insta PRO.
These Terms and Conditions govern your use of this website and any communication or service request made through it or through our related contact channels, including phone, email, and WhatsApp.

Please read these Terms and Conditions carefully before using the website or requesting any of our services. By accessing or using this website, or by contacting us to request a service, you agree to be bound by these Terms and Conditions.

1) Definitions

For the purposes of these Terms and Conditions, the following words and expressions shall have the meanings set out below, unless the context requires otherwise:

  • “Company,” “we,” “us,” or “our” means Insta PRO.
  • “Website” means the Company’s website and any related pages, forms, or digital channels associated with it.
  • “Client,” “user,” or “you” means any person who uses the website or requests a service through it or through the Company’s communication channels.
  • “Services” means document clearing services, transaction follow-up, coordination with government, regulatory, judicial, or administrative authorities, and any related support services provided by the Company.
  • “Competent Authorities” means any governmental, semi-governmental, regulatory, judicial, or administrative authority relevant to the requested service.
  • “Documents” means all documents, records, attachments, data, and information submitted by or on behalf of the client for the purpose of carrying out the requested service.

2) Acceptance of Terms

By using this website or requesting any of our services, you acknowledge that you:

  • have read and understood these Terms and Conditions;
  • agree to be bound by them; and
  • have the legal capacity to place the request or to represent the entity on whose behalf the service is requested.

If you do not agree to these Terms and Conditions, you must stop using the website and refrain from requesting services through it.

3) Nature of the Services

The Company provides specialized document clearing and transaction handling services related to government authorities and official departments within the United Arab Emirates, in accordance with the nature of each service, its requirements, and applicable laws and regulations.

The Services may include, without limitation:

  • Notary-related services
  • Drafting and attestation of certain documents
  • Power of attorney services and cancellations
  • Meeting minutes and shareholders’ resolutions
  • Legal notices
  • True copy attestation services
  • Follow-up of certain transactions before the relevant authorities

The listing of any service on the Website does not constitute a final commitment by the Company to accept or carry out such service in every case. Acceptance of any request remains subject to the legal and practical requirements applicable to the relevant transaction.

4) Use of the Website

The user agrees to use the Website only for lawful purposes and in compliance with the laws and regulations in force in the United Arab Emirates.

The user further agrees not to:

  • use the Website in any unlawful, fraudulent, or misleading manner;
  • submit false, forged, misleading, or materially incomplete information or documents;
  • attempt to gain unauthorized access to the Website, its systems, or data;
  • disrupt, damage, or interfere with the operation of the Website by any technical means; or
  • copy, republish, or commercially exploit any part of the Website content without the Company’s prior written consent.

5) Requests and Commencement of Services

Submitting an inquiry, completing a form, or contacting us through the Website, WhatsApp, or email does not in itself constitute final acceptance of the request, nor does it automatically create a binding service agreement, unless and until:

  • the request has been reviewed by us;
  • the type of service and its basic requirements have been assessed;
  • we have agreed to proceed with the service; and
  • the fees, scope of work, and required documents have been agreed upon where applicable.

We may request additional documents or information before starting the service or during the course of providing it where necessary.

6) Client Obligations

The client agrees to:

  • provide accurate, complete, and up-to-date information;
  • provide the required documents in a timely manner;
  • verify the accuracy of the information contained in the submitted documents before sending them;
  • disclose any material information that may affect the transaction or procedure;
  • cooperate with us and respond to requests for clarification or follow-up within a reasonable time; and
  • pay the agreed fees in accordance with the agreed method and timeline.

The client shall be responsible for any delay, rejection, or additional cost resulting from:

  • inaccurate or incomplete information or documents;
  • withholding material information;
  • delay in submitting required documents or information; or
  • failure to meet the requirements of the relevant authority.

7) Documents and Information

The client is solely responsible for the legality, authenticity, validity, and accuracy of all documents and information submitted by or on behalf of the client.

The Company shall not be responsible for any consequences arising from forged, inaccurate, expired, invalid, or non-compliant documents submitted by the client.

The Company reserves the right to suspend or refuse to continue the service if it becomes aware, or has reasonable grounds to believe, that any document or information is false, unlawful, or may expose the Company, the client, or any third party to legal or regulatory risk.

8) Fees and Payments

Service fees are determined based on the type of transaction, its nature, complexity, requirements, and any applicable government or third-party charges.

Unless otherwise agreed in writing:

  • any fees quoted by the Company relate to the service charges or the specific quotation provided;
  • government fees, attestation charges, translation costs, courier charges, and third-party fees may not be included unless expressly stated; and
  • the client must pay the agreed fees before the service begins, during the service, or upon completion, as agreed between the parties.

9) Cancellation and Refunds

The client may request cancellation of the service before actual work has commenced, subject to review of the request status and whether any work, obligations, or expenses have already been incurred.

As a general rule:

  • if the service has not yet started, cancellation may be possible depending on the nature of the request;
  • if work has already started, or consultation, review, coordination, drafting, or submission steps have been performed, the Company may deduct the value of work already carried out and any non-refundable costs or fees; and
  • government fees and third-party charges already paid may be non-refundable, depending on the policies of those authorities or third parties.

All cancellation and refund requests are subject to the nature of the service, the status of the transaction, and any obligations already incurred.

10) Timeframes and Completion

Any timeframe or estimate provided to the client for completion of a service is an approximate estimate only, unless otherwise expressly agreed in writing.

Completion times may be affected by factors beyond the Company’s control, including:

  • requirements of the competent authority;
  • additional reviews or approvals;
  • missing or incomplete documents;
  • changes in procedures or requirements; or
  • public holidays, technical disruptions, or operational issues affecting external authorities.

Accordingly, we do not guarantee completion of any transaction within a specific period unless expressly agreed and only to the extent permitted by the nature of the service and applicable law.

11) Scope of the Company’s Role

The Company’s role is limited to providing follow-up, coordination, and processing services within the agreed scope of the requested service.

The Company does not guarantee:

  • approval or acceptance of any application or transaction by any competent authority;
  • issuance of any permit, approval, attestation, or final decision;
  • that no additional documents will be requested; or
  • that procedures, fees, or requirements will remain unchanged.

Any final decision in respect of a transaction remains at the sole discretion of the relevant authority in accordance with its own rules and procedures.

12) No Unstated Warranties

We exercise reasonable professional care in providing our services. However, the Website, Services, and content are provided on an “as available” basis and subject to the circumstances of each case.

We make no express or implied warranty beyond what is required by law, including any warranty relating to:

  • uninterrupted availability of the Website;
  • absence of technical errors or defects; or
  • suitability of the service for any particular purpose not expressly disclosed or agreed.

13) Intellectual Property

All rights relating to the Website and its content, including text, logos, trademarks, designs, images, layout, and informational or promotional content, are owned by or licensed to the Company and are protected by applicable laws and regulations.

No part of the Website may be copied, reproduced, modified, republished, distributed, or exploited without the Company’s prior written consent, except as permitted by law.

14) External Links and Third-Party Content

The Website may contain links to external websites, platforms, or services, including WhatsApp, social media platforms, or official authority websites.

We are not responsible for the content, policies, practices, or availability of such third-party websites or services, and your use of them is at your own risk.

15) Privacy and Personal Data

The collection, processing, and use of personal data are governed by our Privacy Policy, which forms an integral part of these Terms and Conditions.

By using the Website or requesting a service, you also acknowledge that you have read and understood the Privacy Policy.

16) Electronic Communications

The user agrees that we may communicate with them through the contact methods they provide, including email, WhatsApp, phone calls, and text messages, where appropriate, for the purposes of responding to requests, following up on transactions, and sending notices, documents, or service-related updates.

17) Suspension or Restriction of Use

We reserve the right, at our reasonable discretion, to suspend, restrict, terminate, or refuse access to the Website or the provision of Services, whether temporarily or permanently, if:

  • the user breaches these Terms and Conditions;
  • false or misleading information or documents are submitted;
  • the Website is used unlawfully; or
  • continuing the service may expose the Company to legal, regulatory, operational, or reputational risk.

This shall not affect any other rights or remedies available to the Company under applicable law.

18) Limitation of Liability

To the fullest extent permitted by law, the Company shall not be liable for any indirect, incidental, consequential, special, or business-related loss, including loss of profits, opportunities, delay, or interruption, arising out of or in connection with the use of the Website, delay in completing a transaction, rejection of an application by a competent authority, or reliance on information or documents provided by the client or third parties.

In all cases, the Company’s liability shall be limited to the scope of the agreed service and the fees actually paid for that service, without prejudice to any mandatory rights granted under applicable law.

19) Indemnity

The user agrees to indemnify and hold the Company harmless against any claims, losses, damages, liabilities, costs, or expenses arising from:

  • breach of these Terms and Conditions;
  • unlawful use of the Website;
  • submission of false, misleading, or invalid information or documents; or
  • infringement of the rights of any third party or violation of applicable laws or regulations.

This indemnity applies to the fullest extent permitted by law.

20) Force Majeure

The Company shall not be liable for any delay or failure in performing its obligations where such delay or failure results from events beyond its reasonable control, including governmental actions, general technical failures, interruption of essential services, disasters, emergencies, delays by competent authorities, or any similar event materially affecting performance.

21) Changes to the Terms and Conditions

We may amend these Terms and Conditions from time to time to reflect legal, operational, technical, or service-related changes.

The updated version will become effective from the date it is published on this page, unless otherwise stated.

Your continued use of the Website after publication of the revised Terms and Conditions constitutes your acceptance of the updated version.

22) Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of the United Arab Emirates.

Any dispute arising out of or in connection with these Terms and Conditions shall be subject to the jurisdiction of the competent courts in the United Arab Emirates, unless otherwise required by applicable law.

23) Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable in whole or in part, such provision shall be deemed severable and shall not affect the validity or enforceability of the remaining provisions, which shall continue in full force and effect to the extent permitted by law.

24) Contact Us

If you have any questions regarding these Terms and Conditions, you may contact us at:

Instant PRO / Insta PRO
Office No. 805, Opal Tower, Business Bay, Dubai, United Arab Emirates
Email: info@instantpro.ae
Phone / WhatsApp: +971 56 232 7778