Instant PRO respects your privacy and is committed to protecting your personal data when you use our website or engage us for document processing and government services in the United Arab Emirates. This Privacy Policy explains how we collect, use, disclose, and protect your personal data, and describes your rights in relation to this data.
1) About us
This website is owned and operated by Instant PRO , a company specializing in document processing and government services in Dubai and the United Arab Emirates. Contact information:
- Trade name: Instant PRO
- Address: Office No. 805, Opal Tower, Business Bay, Dubai, United Arab Emirates
- Email: info@instapro.ae
- Phone/WhatsApp: +971 56 232 7778
2) Scope of this Policy
This Privacy Policy applies to personal information we collect through:
- Our website
- Contact and inquiry forms
- Correspondence via WhatsApp, phone or email
- Service requests and related inquiries
- Documents and information provided by the client to perform the requested service
3) Data we may collect
Depending on the type of service requested, we may collect and process some or all of the following categories of personal data:
a) Identity data
In particular:
- Full name
- Citizenship
- Phone number
- Email address
- Emirates ID or passport number
- A copy of your Emirates ID or passport – if required for the transaction
b) Data about the service or transaction
In particular:
- Type of service requested
- Operation details and accompanying documents
- Information about powers of attorney, contracts, certificates or official statements
- Information about the parties involved in the transaction – to the extent necessary to provide the service
c) Communication data
In particular:
- Messages and requests
- Recordings of conversations by phone, WhatsApp or email
- Customer Support and Maintenance Notes
d) Technical data
When you use our website, we may automatically collect certain technical data, including:
- IP address
- Browser and device type
- Pages viewed
- Time and duration of the visit
- Cookies or similar technologies – when enabled on the website
4) How we collect your data
We collect data in the following ways:
- Information you provide directly when you contact us or request a service
- Documents and attachments that you send us
- Your use of the website
- Parties or organizations to whom you have authorized us to represent you, where this is related to the service requested and permitted by applicable law
5) Purposes of using your data
We use your personal data for the following purposes:
- To respond to your inquiries and requests
- To provide the requested service and carry out related procedures
- To check and study data and documents
- To coordinate and interact with relevant authorities depending on the nature of the operation
- To inform you about the status of your request, requirements or updates
- To issue commercial offers, invoices and maintain administrative records related to the service
- To improve the user experience on the website and analyze technical performance
- To comply with applicable legal and regulatory obligations in the UAE
- To protect our legal rights or the rights of our customers, if necessary
6) Legal grounds for processing personal data
We process your personal data in accordance with the laws of the United Arab Emirates, including when processing:
- Based on your consent – where required
- Necessary for the performance of the contract or to take action at your request before the service begins
- Necessary to comply with a legal or regulatory obligation
- Necessary to protect legal rights and claims or to follow official procedures related to the service
7) When we may share your data
We do not sell your personal data to third parties. We may share your data only to the extent necessary and only with appropriate parties, including:
- To government, regulatory or judicial authorities – where required to provide the service
- To service providers or support parties who assist us with website operation, communications, technical support, or administrative functions – on a strictly necessary basis
- Professional consultants, lawyers or accountants – if necessary
- To any other party – where disclosure is required by law or pursuant to a legally binding official request
Any disclosure of data will be limited to what is necessary for a legitimate purpose, to perform a service, or to comply with legal requirements.
8) Data storage
We retain your personal data only for as long as necessary to achieve the purposes for which it was collected, unless a longer retention period is required or permitted by law, or is necessary for evidentiary purposes, legal requirements, or compliance with regulatory obligations.
9) Data protection and security
We implement appropriate organizational, administrative, and technical measures to protect personal data from loss, misuse, unauthorized access, modification, or unlawful disclosure, commensurate with the nature, sensitivity, and type of processing. However, no method of electronic transmission or storage of data can be guaranteed to be completely secure. Therefore, we take commercially reasonable and professional measures to mitigate risks and protect information.
10) Your rights regarding personal data
Subject to applicable UAE law, you may have rights in relation to your personal data, including, where applicable:
- The right to request information about how your data is processed
- The right to access your personal data
- The right to request correction or supplementation of inaccurate or incomplete data
- The right to request the transfer of data – in cases provided by law
- The right to request deletion of data – in legally permitted circumstances
- The right to request restriction or suspension of processing – in certain cases
- The right to object to certain types of processing, such as processing for direct marketing purposes
- The right to object to decisions taken solely on the basis of automated processing, where applicable by law
11) How to exercise your rights
If you would like to request access to your data, correct or update it, object to its processing, or request its deletion in accordance with the law, you can contact us: Email: info@instapro.ae We will review your request and respond to it within a reasonable time – in accordance with applicable law, the nature of the request, and any legal obligations associated with the service, documents, or transaction.
12) Cookies
Our website may use cookies or similar technologies to improve performance, enhance user experience, and understand how visitors interact with the site. In many cases, you can change your browser settings to refuse or delete certain cookies. Please note that this may impact some website functionality. If you use tools such as Google Analytics or advertising/retargeting pixels, they must be explicitly indicated in this section.
13) External links
Our website may contain links to external websites or platforms, such as social media channels, WhatsApp, or official government websites. We are not responsible for the privacy policies of these sites and recommend that you review them before sharing any personal data.
14) Marketing communications
We will not use your personal data for direct marketing purposes, except as permitted by applicable law. If you do not wish to receive marketing communications from us, you can request that we stop sending you marketing communications by using the contact information provided in this Privacy Policy.
15) Children
This website and our services are not intended for children with respect to the direct collection of their personal data. If we become aware that a minor’s personal data has been provided to us in a manner inconsistent with legal requirements, we will take appropriate action.
16) Electronic transactions and documents
Given the nature of our services, we may process documents, requests, correspondence or procedural actions in electronic or digital format – in accordance with the applicable UAE legal framework for electronic transactions and trust services.
17) Changes to this Privacy Policy
We may periodically update this Privacy Policy to reflect legal, operational, or technical changes. The updated version will be posted on this page along with a revised “Last Updated” date. Continued use of the website following the posting of such updates constitutes acceptance of the updated Privacy Policy, to the extent permitted by law.
18) Contact us
If you have any questions or requests regarding this Privacy Policy or how we process your personal data, you can contact us:
Instant PRO
Office No. 805, Opal Tower, Business Bay, Dubai, United Arab Emirates
Email: info@instapro.ae
Phone / WhatsApp: +971 56 232 7778