At Insta PRO, we respect your privacy and are committed to protecting your personal data when you use our website or contact us to request document clearing and government-related transaction services within the United Arab Emirates.
This Privacy Policy explains how we collect, use, disclose, and protect your personal data, and outlines your rights in relation to that data.
1) Who We Are
This website is owned and operated by Instant PRO, a company specialized in document clearing services and handling procedures with government authorities and departments in Dubai and across the United Arab Emirates.
Contact Details:
- Trade Name: Insta PRO
- Address: Office No. 805, Opal Tower, Business Bay, Dubai, United Arab Emirates
- Email: info@instantpro.ae
- Phone / WhatsApp: +971 56 232 7778
2) Scope of This Policy
This Privacy Policy applies to personal data that we collect through:
- Our website
- Contact and inquiry forms
- Communications via WhatsApp, phone, or email
- Service requests and follow-up related to transactions
- Any documents or information submitted by the client for the purpose of carrying out the requested service
3) Data We May Collect
Depending on the type of service requested, we may collect and process some or all of the following categories of personal data:
a) Identity and Personal Identification Data
Such as:
- Full name
- Nationality
- Phone number
- Email address
- Emirates ID number or passport number
- Copy of Emirates ID or passport, where required to complete the transaction
b) Service or Transaction Data
Such as:
- Type of service requested
- Transaction details and related attachments
- Details of powers of attorney, contracts, attestations, or official applications
- Information relating to relevant parties involved in the transaction where necessary for service delivery
c) Communication Data
Such as:
- Messages and inquiries
- Records of communication via phone, WhatsApp, or email
- Customer service and follow-up notes
d) Technical Data
When you use our website, we may automatically collect certain technical data, such as:
- IP address
- Browser and device type
- Pages visited
- Time and duration of visit
- Cookies or similar technologies, where enabled on the website
4) How We Collect Your Data
We collect data through:
- Information you provide directly when contacting us or requesting a service
- Documents and attachments you send to us
- Your use of the website
- Parties or entities you authorize us to deal with on your behalf, where this is connected to the requested service and permitted by applicable law
5) Purposes for Which We Use Your Data
We use your personal data for the following purposes:
- To respond to your inquiries and requests
- To provide the requested service and carry out related procedures
- To verify and review data and documents
- To coordinate and follow up with relevant authorities depending on the nature of the transaction
- To communicate with you regarding the status of the request, requirements, or updates
- To issue quotations, invoices, and administrative records related to the service
- To improve user experience on the website and analyze technical performance
- To comply with applicable legal and regulatory obligations in the UAE
- To protect our legal rights or the rights of our clients when necessary
6) Legal Basis for Processing Personal Data
We process your personal data in accordance with what is permitted under the laws of the United Arab Emirates, including where processing is:
- Based on your consent, where required
- Necessary for the performance of a contract or to take steps at your request before providing the service
- Necessary to comply with a legal or regulatory obligation
- Necessary to protect legal rights and claims or to follow official procedures related to the service
7) When We May Share Your Data
We do not sell your personal data to third parties. We may share your data only to the extent necessary and with appropriate parties, such as:
- Governmental, regulatory, or judicial authorities, where required for the service
- Service providers or supporting parties assisting us with website operation, communication, technical support, or administrative functions, on a need-to-know basis
- Professional advisers, legal consultants, or accountants where necessary
- Any other party where disclosure is required by law or pursuant to a legally binding official request
Any disclosure of data will be limited to what is necessary for a legitimate purpose, service execution, or legal compliance.
8) Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law, or necessary for evidentiary purposes, legal claims, or regulatory compliance.
9) Data Protection and Security
We implement appropriate organizational, administrative, and technical measures to protect personal data against loss, misuse, unauthorized access, alteration, or unlawful disclosure, in a manner proportionate to the nature, sensitivity, and type of processing involved.
However, no method of electronic transmission or storage can be guaranteed to be completely secure. We therefore take commercially reasonable and professional steps to reduce risks and protect information.
10) Your Rights Regarding Your Personal Data
Subject to applicable UAE laws, you may have rights in relation to your personal data, including, where applicable:
- The right to request information about how your data is processed
- The right to access your personal data
- The right to request correction or completion of inaccurate or incomplete data
- The right to request transfer of data in cases permitted by law
- The right to request deletion of data in legally permitted circumstances
- The right to request restriction or suspension of processing in certain cases
- The right to object to certain types of processing, such as processing for direct marketing purposes
- The right to object to decisions based solely on automated processing, where legally applicable
11) How to Exercise Your Rights
If you wish to request access to your data, correct or update it, object to its processing, or request its deletion where permitted by law, you may contact us at:
Email: info@instantpro.ae
We will review and respond to your request within a reasonable period, in accordance with applicable laws, the nature of the request, and any legal obligations relating to the service, documents, or transaction.
12) Cookies
Our website may use cookies or similar technologies to improve performance, enhance user experience, and understand how visitors interact with the site.
In many cases, you can modify your browser settings to refuse or delete certain cookies. Please note that doing so may affect some website functionality.
If you use tools such as Google Analytics or advertising / retargeting pixels, those tools should be expressly identified in this section.
13) External Links
Our website may contain links to external websites or platforms, such as social media channels, WhatsApp, or official government websites. We are not responsible for the privacy practices of those websites, and we encourage you to review their privacy policies before submitting any personal data to them.
14) Marketing Communications
We will not use your personal data for direct marketing purposes except as permitted by applicable law.
If you do not wish to receive promotional communications from us, you may request that they be stopped through the contact methods listed in this Privacy Policy.
15) Children
This website and our services are not intended for children for the purpose of collecting their personal data directly. If we become aware that personal data relating to a minor has been provided to us in a manner inconsistent with legal requirements, we will take appropriate action as necessary.
16) Electronic Transactions and Documents
Given the nature of our services, we may handle documents, requests, correspondence, or procedural steps through electronic or digital means, in accordance with the applicable legal framework in the UAE relating to electronic transactions and trust services.
17) Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect legal, operational, or technical changes. The updated version will be posted on this page together with the revised “Last Updated” date.
Your continued use of the website after such updates are published constitutes acceptance of the updated Privacy Policy, to the extent permitted by law.
18) Contact Us
If you have any questions or requests relating to this Privacy Policy or the way in which your personal data is processed, you may contact us at:
Instant PRO / Insta PRO
Office No. 805, Opal Tower, Business Bay, Dubai, United Arab Emirates
Email: info@instantpro.ae
Phone / WhatsApp: +971 56 232 7778